[ad_1]
Assist Scout is a supplier of assist desk software program.
Obligations of this function
- Drive new buyer onboarding, which incorporates: main kick-off calls, sharing finest practices, becoming a member of implementation check-ins, co-building classes, and so forth.
- Be the client’s strategic accomplice all through the entire buyer journey, driving product adoption and figuring out dangers or alternatives
- Run common buyer skilled classes with our prime clients to collectively establish how they will higher leverage Chameleon to drive worth.
- Contribute to a customer-centric tradition by championing buyer wants and influencing product priorities inside our group.
- Interact clients experiencing problem in a pleasant and comforting method
- Associate with the Gross sales group each in the course of the gross sales course of and all through the entire buyer journey to assist establish alternatives and dangers.
- Instantly handle buyer questions and establish alternatives to enhance our product schooling assets
- Proactively examine, resolve, and act as a degree of escalation for any technical points clients come throughout.
Abilities and expertise that can assist success on this function
- 2+ years working as a Buyer Success Supervisor, Help Engineer, Technical Account Supervisor, or comparable function.
- 1+ years working at a SaaS startup (<50 staff)
- Primary understanding of HTML, CSS, JS; internet applied sciences (e.g. iframes, shadow DOMs, SPAs, and so forth.); APIs; and browser console debugging instruments.
- Empathy with buyer targets, frustrations, and circumstances; a need to assist others.
- Eye for design and curiosity in how software program UX might be improved.
- Ardour for digital merchandise and curiosity in changing into an skilled within the area of product-led development, consumer onboarding, and self-serve success.
- Excessive emotional intelligence and skill to speak successfully with folks from totally different backgrounds and ranges of expertise.
Different necessities
- You might have a totally functioning workstation and a quiet place to work (and take calls) with a high-speed web connection
- You might be in an Americas or European timezone ****(i.e. based mostly in 🇨🇦 🇲🇽 🇧🇷 🇨🇱 🇺🇸 // 🇬🇧 🇫🇮 🇵🇹 🇪🇺 🇿🇦 and so forth.)
- That is your full-time job
- Fluency (written and verbal) in English
Key advantages for this function
💵 Aggressive wage and early-stage fairness. Vary = $45k-85ok every year (provide will probably be based mostly in your expertise)
🚀 Prime quality requirements, common suggestions, and alternatives that will help you develop rapidly
🌳 Versatile work hours and limitless holidays
💻 New Macbook and funds for residence workplace tools
📚 Allowance for books and different private studying assets
🧘 Allowance for mindfulness/meditation app subscription
💡 Work with among the finest product folks on the earth as clients
Additionally, take a look at: