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Treecard is an actual wooden debit card that’s recyclable and vegetation a tree for each $50 spent.
THE ROLE
You may be the face of Treecard to our members who’ve questions, issues, suggestions, and compliments!
Actively responding to inbound assist requests to assist remedy buyer issues by way of our electronic mail, on-line chat, and social DM channels.
Championing Treecard’s mission, values, and group spirit with each dialog.
Supporting the operations workforce to make sure our macros, assist articles, and CRM are up-to-date and simple to make use of.
Effectively and completely escalating points cross-functionally to make sure fast and high-quality assist interactions for our clients
Collaborating with the workforce to check new concepts that may drive excellent buyer satisfaction.
SOUND LIKE YOU?
You’re a downside solver, prepared to roll up your sleeves and soar into any state of affairs to drive enchancment and backbone.
Your wonderful written communication abilities make folks really feel heard and take the sting out of tough conditions.
You thrive in a quick tempo work atmosphere, love multitasking, and are capable of prioritize effectively.
You might be pushed by buyer happiness, prepared and prepared to go the additional mile to place a smile on somebody’s face, and are capable of shortly adapt/reply to several types of characters, even with escalated clients.
You’re a self starter with a development mindset is one in every of your core private values. You continuously search suggestions to enhance your self and people round you.
You might be watching the local weather disaster unfold with actual concern and on the lookout for a chance to dive in and make a distinction
Prepared and prepared to work as a part of a totally dispersed (distant) workforce.
NICE TO HAVE
- Earlier startup expertise
- Earlier assist expertise
BENEFITS
Taking Care of Your Future
- Aggressive hourly price**:** $20-30 per hour
- **Time beyond regulation Charges accessible
- 100% protection for medical insurance coverage
- 401(ok) plan
- four Weeks PTO
- Versatile parental go away
- Distant workstation setup
- $1000 annual Wellness and Growth funds
- Common workforce retreats to nationwide parks, planting websites and nature!
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