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Here is a work-from-home job paying as much as $6700/month with no cellphone or expertise required, plus a free laptop computer and versatile hours.
It is the Technical Help Engineer place at Defiant.
Defiant is a worldwide chief in WordPress safety, defending over Four million web sites.
Listed here are extra particulars concerning the job:
What You will Do:
- Present Premium and free technical assist to our clients by e-mail and discussion board posts. We don’t provide cellphone assist.
- Patiently work by the decision of assist emails and questions. This entails flexibility in each buyer care and incident administration.
- Present well timed, correct and courteous assist to realize the best doable buyer satisfaction.
- Purchase and preserve a superb technical understanding of Wordfence and different Defiant merchandise.
- Establish assist developments by gathering and sharing data with coworkers.
- Proactively and reactively create and curate assist documentation.
- Appropriately escalate complicated conditions.
- Sympathize with our clients and promote our firm worth of offering glorious buyer assist.
Compensation/Advantages:
- $25-$35/hour, relying on expertise
- Full time telecommuting and versatile working hours, with an organization that has been 100% distant for over eight years.
- 100% worker premium and 50% of dependent premium paid by firm for premier- degree medical, dental, and imaginative and prescient insurance coverage.
- 21 days PTO per 12 months to start out.
- Roughly 11 paid firm holidays together with the week from December 25 to January 1.
- 401(okay) with a 4% Protected Harbor firm match that’s 100% vested instantly.
- Newest in laptop computer and workstation know-how.
- Wellness reimbursement program for well being and health purchases.
- Cell phone and web reimbursement as much as $100 per thirty days.
- Month-to-month beverage reimbursement for espresso, tea, water, and many others.
- Paid coaching and examine time for work-related coaching and certifications.
- School tuition and Pupil Mortgage reimbursement.
{Qualifications}:
- The flexibility to talk and write fluently in English.
- understanding of WordPress as a CMS and PHP utility.
- Normal information of Web protocols, internet instruments, programming languages and safety infrastructures.
- Glorious analytical capability and problem-solving abilities.
- Downside fixing and significant pondering. Capacity to carry out superior troubleshooting and information clients by the identical. Capacity to go looking data and consider it independently, or current hypotheses to coworkers for enter.
- On display screen multitasking. You’ll be working in a number of completely different interfaces directly and should be capable of successfully reply clients and talk with coworkers over the course of the day.
- A quick and dependable web connection.
About You:
- Prepared to seize no matter activity is required of you and run with it. This will embrace work exterior of your core duties. We’re a small staff, and everybody must pitch in.
- Extremely productive and capable of perform effectively independently.
- Snug working remotely and interfacing with different staff members utilizing Slack and different distant instruments.
- A wonderful communicator in written and verbal English.
- An impressive teammate: self-directed and capable of collaborate simply, understanding when to ask for assist and find out how to give and obtain suggestions.
- Nimble, capable of give you artistic options, and mature in your method to fixing difficult issues.
- Enthusiastic and capable of see alternative when issues come up.
- Empathetic and affected person: a few of our clients have skilled hacked websites. You need to be capable of consolation clients and de-escalate nerve-racking conditions.
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