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In order for you a work-from-home job little or no expertise in addition to no diploma required, whereas providing you with a free Mac laptop computer and Kindle, try the Product Help Professional place at Observe Up Boss.
Observe Up Boss is a CRM for high-growth actual property companies.
Listed below are extra particulars concerning the job:
What You may Do:
- Answering incoming telephone calls from prospects by way of Zendesk to reply product questions, assist join lead sources and integrations, and troubleshoot points.
- Answering help tickets by way of Zendesk to assist prospects.
- Serving to new prospects get began and profitable them over from the get-go.
- Monitoring accounts to make sure that our prospects are thrilled, and searching for (and addressing) warning indicators of churn.
- Advocating prospects’ requests and desires throughout the complete firm. (We use Basecamp to speak internally.)
- Educating about newly launched options and performance.
- Contributing to our Assist Middle (assist.followupboss.com) and inside documentation.
Compensation/Advantages:
- The estimated compensation is round $60,000/12 months for this place.
- Work remotely: Stay and work wherever you want!
- Aggressive wage: Our profession framework pays within the prime 10% irrespective of the place you reside.
- Insurance coverage: Firm paid well being, dental & imaginative and prescient insurance coverage for all of our crew members and their households.
- Household depart: beneficiant household depart – absolutely paid!
- Dwelling workplace setup: Get a Macbook Professional + $1000 to arrange your private home workplace.
- Private improvement stipend: $1000 per 12 months to give attention to bettering your self.
- 401(ok): With 6% firm match!
- Retreats: Be part of us for firm get-togethers yearly!
- Co-working stipend: Get some additional money for a co-working area or a espresso store work.
- Free books and Kindle: Get a free Kindle and all of the free books – digital and audio – you want, anytime.
- Gymnasium: Month-to-month stipend to maintain you lively and feeling good.
- Cash every month to spend on caffeine.
{Qualifications}:
- Self-motivated and proactive mindset.
- Distant work expertise is taken into account an asset.
- Expertise in a SAAS firm is taken into account an asset.
- Being amenable to weekend hours is an asset, however not required.
- Primarily based within the USA, quiet dwelling workplace with quick web.
- Prior expertise in a customer-facing function (Help, Success, Account Administration, or Gross sales).
About You:
- You at all times exit of your solution to help prospects; no downside is just too laborious to resolve
- You’re identified to your optimistic outlook; you’re a glass half full kind of one who is understood for turning challenges into alternatives
- You’d describe your self as affected person, empathetic and having humorousness
- You’re impartial, self-motivated and may keep environment friendly and productive with out somebody wanting over your shoulder all day lengthy
- Excellent written and verbal expertise (with knowledgeable but enjoyable demeanor)
- You think about your self tech savvy and environment friendly with SaaS purposes
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