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What You’ll Do:
- Resolve challenging technical issues to a high degree of satisfaction, always building toward long-term customer success
- Master a variety of different eCommerce platforms, strengthening your ability to troubleshoot and identify bugs
- Leverage your exceptional communication skills to educate customers on complex technical issues; set expectations; and communicate solutions.
- Interface with business owners, eCommerce directors, and developers on the Bolt platform as you resolve their issues.
- Partner closely with engineering to resolve the most complex technical issues
- Act as the voice of the customer by translating, aggregating, and representing customer feedback to the Product team
- Strategically partner with Customer Success managers to prioritize issues and maintain strong customer relationships
- Brainstorm innovative ways to improve our support operations, and contribute to the implementation of your best ideas
- Be a brand ambassador for Bolt, leaving lasting positive impressions with customers as you drive successful resolution of their requests
- Contribute to customer-facing documentation, ensuring that Bolt’s merchants can find answers to their questions even faster through self-service channels
Required Qualifications:
Benefits/Compensation:
- Estimated $97k/year according to Glassdoor averages
- Comprehensive health coverage: Medical, dental and vision
- Remote-first workplace
- 4 day work weeks
- Time away: Flexible PTO, paid holidays + floating holidays and your birthday off
- Equity Early Exercise Program
- Paid parental leave
- Phone, Utilities, and Wellness stipends
- Competitive Pay
- Retirement plans
- Virtual and in-person team & company events
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