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CodeSignal is a technical interview and evaluation options firm.
Values
- Be useful and empathetic. We imagine that empathy is the muse of constructing an ideal group, product, and repair. We take a look at issues from our customers’ perspective, and we at all times deal with our customers and one another with belief and respect.
- Take possession. All of us are on this ship collectively. While you see an issue to repair or an space to enhance, do it!
- Transfer rapidly and make errors. We’re not afraid to take dangers. Be daring and take a look at issues; it is higher to validate an concept rapidly than to fall behind chasing perfection.
- Have a viewpoint and embrace debate. We worth getting issues proper and do not stand on hierarchy. You probably have an opinion, converse up, and you will be heard.
Day-to-Day
- Perceive CodeSignal’s mission, values, and present targets to succeed in significant new help milestones quarter after quarter
- Develop consolation with the product choices at CodeSignal and leverage information to help customers
- Have a transparent understanding of the workflows and desires of customers
- Stability and prioritize a number of tickets, conduct analysis, and preserve an ongoing help queue
- Delight customers by way of efficient and environment friendly communication and resolutions of points
- Collect cautious knowledge factors for every challenge offered to you with the intention to inform a considerate and chic decision
- Keep communication with customers and inside stakeholders to make sure a wonderful person expertise
{Qualifications}
- 2+ years expertise in a help position (ideally with B2B or SaaS)
- Wonderful written and verbal communication expertise
- Proficiency in at the least one programming language
- Potential to stay centered and versatile regardless of competing priorities
- Organizational, analysis, and time-management expertise
- Robust troubleshooting and problem-solving expertise
- Collaborative teamwork expertise
- Potential to regulate methods rapidly based mostly on new info
- Potential to successfully determine extreme points and escalate them correctly
- Enthusiastic about becoming a member of a fast-paced startup
Why You’ll Love It Right here
- 💰 Aggressive salaries based mostly on native market and 401okay match
- 🩺 Medical, dental, and imaginative and prescient insurance coverage
- 🥳 Workforce actions and get-togethers to attach together with your fellow Signalites
- 🏝 Limitless PTO and remote-first work coverage
- 📚 Steady studying with instructional reimbursements supplied
- 💻 {Hardware} is supplied akin to laptop computer, mouse, keyboard, headset, and firm swag
- 💙 A difficult and fulfilling alternative to hitch a fast-growing SaaS firm
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