Remote Onboarding Manager at Rupa Health

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🚀 Just a little about Rupa – The longer term is personalised, root trigger healthcare.

Rupa makes lab testing easy. We flip an archaic 15 hour-a-week course of into a pleasant 15 min process for practitioners ordering lab testing for his or her sufferers.

Lab testing is the important thing to a extra personalised and holistic method to drugs, and Rupa is paving the way in which with important infrastructure for this subsequent era of healthcare. Via Rupa, practitioners can order testing not accessible by the common hospital, akin to DNA testing, microbiome testing, superior fertility and hormone testing, and extra.

This complete and personalised method to healthcare is the lacking piece for the thousands and thousands of individuals affected by complicated, power well being circumstances. Relatively than band-aid options, our suppliers try to know, diagnose, and deal with the foundation trigger of individuals’s well being points. At Rupa, we’re constructing the infrastructure to make this root-cause method the usual of care for each particular person on the planet. 🌎

Beginning with lab testing, Rupa is bringing instruments and assets to trailblazing practitioners who’re training drugs in a method that really helps individuals get properly.

🙏 Our Supporters – We’re grateful to be backed by world class traders and advisors.

We’re backed by and work carefully with our world class traders: First Spherical Capital, Floodgate (Mike Maples), SV Angel (Ron Conway), Lachy Groom, Trae Vassallo (Defy), healthcare area specialists, former founders with profitable exits, the product brains behind Gmail, Fb newsfeed, Dropbox, and extra.

We’re additionally lucky to be suggested by one of the best within the trade, together with the Head of Well being and co-founder of IDEO, the co-founder of Honor HomeCare, area specialists with backgrounds from Harvard, Stanford, MIT, Johns Hopkins, and extra.

We’ve been rising like loopy over the previous 12 months, with exponential month-over-month development. To assist gasoline this speedy development we’ve not too long ago closed a spherical from First Spherical Capital, one of many prime enterprise capital companies on the planet.

An organization is just nearly as good as its individuals, and so we’re in search of an Onboarding Supervisor who can be a part of us on this fast-paced journey.

🤩 The Function – A day within the lifetime of an Onboarding Supervisor at Rupa.

You’ll be becoming a member of the Rupa workforce as an Onboarding Supervisor! We’ve a whole lot of leads coming in each month, and never all of them routinely flip into customers by our self-serve, easy-to-use platform. The Onboarding Supervisor is a key participant that may helps us determine certified customers, decide what could also be stopping them from activating, and assist flip certified customers convert. You’ll typically be the primary level of contact for our practitioners, and everyone knows that first impressions matter! You’ll interact with practitioners on the telephone, e-mails, textual content message, and different progressive methods to push by the gross sales journey. Your purpose might be to make sure they’ve a powerful understanding of our product and are snug putting their first order on our platform. Yay!

Put merely, we have now extra inbound demand than we are able to deal with, and we want somebody who has gross sales and repair expertise with a ardour for this trade who will help us assist our practitioners, and convert our demand.

✅ A “day within the life” would possibly embrace:

  • Managing the method of practitioner activation and making certain the success in starting to make use of our platform successfully
  • Representing the voice of our practitioners. You’ll gasoline the suggestions engine to tell our gross sales processes, our product roadmap, and form Rupa to be the product of our prospects’ goals
  • Discovering & having a deep understanding of practitioner ache factors to handle their wants and create collaborative options to satisfy them
  • Speaking the worth proposition to leads whereas having in-depth conversations with practitioners
  • Offering detailed product demos whereas constructing belief and pleasure with practitioners
  • Managing and monitoring practitioner communications by any means (e.g. – creating duties, comply with ups, and many others.) to make sure your CRM pipeline is organized
  • Being deeply related to the corporate’s development objectives and all the time working in direction of attaining them

👋 Does this sound such as you?! ⬇️

Service or gross sales expertise

  • You’ve got 2-Three years of expertise in high-volume buyer going through roles (e.g. – Gross sales, Buyer Success, Account Supervisor) and have managed leads in a CRM software program (like Hubspot)
  • You’re passionate in regards to the buyer and an skilled in constructing relationships; you possibly can apply a consultative & empathetic gross sales method, whereas discovering ache factors and offering correct options
  • You THRIVE in a fast-paced, startup atmosphere. Bonus if in case you have expertise with software program gross sales or B2B2C marketplaces

Sturdy ardour for the trade

  • You’ve got a powerful ardour for the this trade and also you’re excited to focus on our product
  • You’ve got some information or the will to find out about specialty lab assessments (e.g. – DUTCH, GI Map, GI Impact, MycoTox, and many others.)

Crucial pondering problem-solver

  • You could be extremely organized with a number of transferring items (new launches, new product options), can prioritize and proactively deal with challenges in a time delicate method
  • You’re keen to assist prospects with their distinctive wants – pulling inner stakeholders for options and speaking the right assets externally
  • You’ve got a driver mindset. For those who see an issue, you’ll come to the desk with options utilizing a primary rules method

Group Participant

  • You collaborate & talk properly with a workforce, regardless of being distant
  • You’ve got stellar written and verbal communication expertise and may current a optimistic, energetic, {and professional} demeanor over the telephone & Zoom

💙 Our Rupa Group – The most effective a part of this complete journey!

You’ll be becoming a member of our all-star core workforce who’ve 10+ years expertise within the house, have received awards for his or her biotech analysis, labored fingers on with chronically sick sufferers, constructed a number of multi-billion-dollar corporations, and rather more. The core workforce comes from Stanford, Wharton, Y Combinator, Parsley Well being, Lululemon, Everlywell, Sq., Ahead, and extra. We every have very private causes for wanting to rework this house. We’ve skilled firsthand the affect personalised drugs can have and are dedicated to this trigger.

Past our collective pleasure for the house, we’re a brilliant shut workforce who values private improvement, being lively, development mindsets, an incredible humorousness, and a wholesome stability of optimism and realism. We work onerous, care about one another, and have a ton of enjoyable. 🙌

If this sounds such as you, we’re stoked to satisfy you!

We’re dedicated to a various and inclusive office. Rupa Well being is an equal alternative employer and doesn’t discriminate on the idea of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing.

The wage vary for this place is $50,000 – $65,000 depending on leveling.

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