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Circle is constructing the trendy neighborhood platform for each creator and model on the earth: suppose “Shopify for creator/brand-led communities”. We make it very easy for creators and types to convey their discussions, membership and content material all into one place.
We have now huge desires for the place to take our platform, and wish you to affix us in our journey. We’re seeking to increase our buyer help crew! This function is a hard and fast schedule and requires working at the very least one weekend day.
It is a 100% distant function. We’re now a totally distant crew of 65 (and rising!) primarily based within the U.S., Colombia, Portugal, India, Argentina, Slovenia, and different nations. We have now a choice for candidates in U.S. and European time zones.
Obligations
- Prioritize buyer points throughout our electronic mail and neighborhood channels.
- Develop into an skilled on the Circle product, together with our inside workers admin software.
- Advise creators on sensible options as they launch and construct their communities.
- Troubleshoot a variety of points throughout a number of browsers and our iOS app.
- Escalate suggestions to tell and enhance our product.
- Collaborate with engineers and designers to troubleshoot advanced technical points.
- Establish developments from buyer inquiries to counsel proactive options.
- Contribute to the Data Base/FAQ and different customer-facing help assets.
Who we’re on the lookout for
- 1-2 years of expertise.
- You could have robust written communication expertise.
- You’re excited to be part of an early startup with some critical traction.
- You’ve got supported clients for a shopper SaaS product.
- You are expert at understanding and implementing technical workflows at a quick tempo.
- You like understanding buyer wants, and get satisfaction out of being extraordinarily useful.
- You wish to be concerned within the early days of a startup and have a powerful voice to tell product growth and our roadmap.
- You could have expertise strolling clients by means of superior technical troubleshooting processes.
- You could have expertise utilizing Zapier to automate workflows (preferrred, however not a must have.)
- You could have expertise working with neighborhood merchandise (preferrred, however not a must have.)