Director of Fintech Product Operations

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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Our imaginative and prescient is to place more cash into the pockets of independents all over the place.

We’re searching for an progressive, skilled teammate to hitch Wethos as Operations and Technique Lead for our FinTech choices. You’ll be a key member of the management workforce, reporting on to the COO & Co-founder and specializing in overseeing and increasing our FinTech technique, vendor relationships, compliance workforce and processes.

To achieve this position, you’ll have glorious communication, organizational, and progressive considering expertise that translate nicely into executional plans. You’ll must work with our FinTech companions (Unit & Plaid), discover and vet new companions for extra choices, all whereas creating enhancements to our processes in a fast-paced, collaborative startup atmosphere. 

The position presents a singular alternative to be main a workforce in fintech technique and compliance and creating processes for one of many first embedded-financial options available in the market. On the day-to-day, you’ll flex between strategic decision-making and leaping in to get your fingers soiled. If you happen to’re seeking to make an affect at a excessive development early stage firm that focuses on serving to freelancers, independents, and small enterprise house owners achieve creating viable and profitable careers for themselves and their households, we’d welcome you to use.

Our firm is absolutely distant and this place is US/Canada based mostly.


You may be answerable for:

  • Enhance consumer satisfaction of our banking choices, rising month-to-month transacting customers and transaction quantity by strategic experiments and initiatives.
  • Lead analysis, oversight, and upkeep of our BAAS choices (consists of working with our VP of Engineering to vet new companions).
  • Work intently with our product, advertising and marketing, and engineering groups to prioritize and implement new fintech options and enhance present ones.  Determine necessary insights in regards to the implications of recent options or choices on enterprise mannequin feasibility.
  • Implement and handle scalable and well-documented compliance processes throughout the group for Wethos’ fintech merchandise. This consists of dispute administration, escalation methods, and guide fraud evaluate.
  • Create methods that stability development and danger through the use of knowledge and processes to extend KYC approval rankings for purposes.
  • Handle the operational aspect of Wethos’ fintech merchandise, together with overseeing transaction monitoring throughout varied networks (ACH, debit card), reversals, disputes, and fraud monitoring.
  • Guarantee workforce adheres to key danger and compliance pointers, establish events answerable for any  compliance points and errors and places processes in place to make sure correct accountability.
  • Collaborate with Wethos’ banking companions on a variety of regulatory and compliance workstreams, guaranteeing operational processes and efficiency indicators align with the corporate’s broader technique and expectations.
  • Handle relationships, agreements and day-to-day collaboration with exterior distributors (Unit, Plaid, and so on.)
  • Assessment monetary data and regulate operational budgets to advertise profitability, enhancements in the usage of sources, and worker development.


This position is for you when you have:

  • 4+ years of startup expertise, no less than 2+ working in a fintech firm
  • 2+ years of administration expertise
  • A ardour for serving to freelancers, independents, and small enterprise house owners achieve creating viable and profitable careers for themselves and their households
  • Sturdy management, communication, and negotiation expertise
  • A propensity to be a data-driven thinker who’s course of and detail-oriented
  • The power to work cross-functionally with Product, Advertising and marketing, and Development groups
  • The power to make selections even when little or no or no knowledge is offered
  • A deep consciousness of how operational, product, and advertising and marketing initiatives intersect and affect one another
  • Expertise in managing and overseeing budgets
  • A confirmed potential to affect enterprise targets
  • A excessive stage of confidentiality

Members of id teams who’ve been excluded in society for hundreds of years are likely to learn a job description and never apply except they imagine that they match 100% of the listed obligations. Don’t enable such a thought to cease you from making use of to this position. Black, Indigenous, and Individuals of Coloration, LGBTQ2IA+, or every other traditionally excluded teams are inspired to use.

Location:

Wethos is a completely distant firm in the US and Canada. You need to be distant inside a time zone that’s manageable for collaboration throughout CST and EST.

Why Wethos?

At Wethos, we work alongside individuals who put our customers on the coronary heart of each choice we make—numerous minds who have a good time new concepts, share our values, and the dedication we’ve for placing more cash into the pockets of independents all over the place. We create an atmosphere that provides our individuals area and freedom, the place they’ll develop as leaders and ship work they’re happy with.

We’re an equal alternative employer and worth range at our firm. We don’t discriminate on the idea of race, faith, shade, nationwide origin, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.

We provide:

A spread of medical, dental, and imaginative and prescient insurance coverage by Aetna (Wethos covers 50% of plan prices)

Versatile paid break day and quarterly psychological well being days

Parental depart

A distant work stipend

A retirement financial savings plan

Fairness within the firm

Annual firm retreats

You’ll love working at Wethos if:

You’re a individuals individual – You sincerely need to assist others, love participating with individuals, and discover methods to make their expertise satisfying.

You’re agile – You aspire to be part of a fast-growing tech platform the place the one fixed is change and a spotlight to element is a should. You’re not afraid to attempt one thing new and use any missteps as a studying alternative.

You’re a problem-solver – You resolve challenges that make our workforce’s expertise higher, and have the power to research processes and put collectively motion plans for significant affect on our enterprise operations.

You’re employed collaboratively – Whereas we promote autonomy and taking over tasks independently, you’re employed nicely with different departments and senior stakeholders throughout time zones, whereas working remotely.

You take pleasure in contributing to a bigger mission – You’ve got a passionate connection to Wethos’ core values, rooted within the empowerment of freelancers, collaboration, pay fairness, and variety.

You’re a life-long learner: you imagine there may be at all times one thing new you possibly can be taught, no matter how a lot data or expertise you’ve gathered over time. 

You deal with what is correct, not who: You put aside ego and work nicely with others to establish new alternatives or options. You’re in a position to disagree and decide to others concepts by enthusiastically contributing to the success of concepts that aren’t your individual.

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