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nnSince 2012, we’ve helped 1000’s of B2B organizations drive full-funnel outcomes by means of our progressive demand technology options and best-in-class information validation platform.nnIt’s what helps us construct uncompromising belief and impeccable repute with our purchasers, each time.nnFor extra info, entry www.infusemedia.com.nnJob DescriptionnnnThe Consumer Success is accountable for creating buyer relationships that promote retention and loyalty. Works carefully with clients to make sure that they’re glad with the providers they obtain and to enhance upon areas of dissatisfaction.nnResponsibilities and DutiesnnDevelop and keep relationships with a choose group of named accounts to make sure marketing campaign successnnServe as a trusted advisor for our purchasers and be an skilled in INFUSEmedia offeringsnnCollaborate with inside material specialists to ship marketing campaign leads and guarantee purchasers are pleased with the outcomennCollaborate with the Gross sales crew from proposal to supply, together with figuring out and making certain supply choices, integrations, and different operational aspectsnnCreate and coordinate account documentation together with studies, RFPs, and different recommendationsnnAccountable for post-sale account administration and driving account progress by means of glorious customer support and supply, communication and on-boardingnnQualificationsnOutstanding written and verbal communication expertise, coupled with sturdy empathy for patrons and their successnnMinimum two years of account administration and/or buyer success/service expertise preferrednnOrganized, detail-oriented, and capable of handle 30+ purchasers at oncennDemonstrated capacity to work each collaboratively as a part of a crew and independently with minimal supervisionnnStrong drawback decision expertise and confirmed capacity to have interaction and work together with inside groups to resolve shopper issuesnnWork logically to diagnose and resolve primary to intermediate points and acknowledge circumstances that require escalationnnComfortable utilizing and studying software program: MS Workplace (Excel), custom-built software program, CRM, ticketing/monitoring techniques, and many others.nnnnOur Hiring Course of:nnWe will evaluate your software in opposition to our job necessities. We don’t make use of machine studying applied sciences throughout this part as we consider each human deserves consideration from one other human. We don’t suppose machines can consider your software fairly like our seasoned recruiting professionals—each individual is exclusive. We promise to offer your candidacy a good and detailed evaluation.nnWe might then invite you to submit a video interview for the evaluate of the hiring supervisor. This video interview is usually adopted by a take a look at or brief mission that enables us to find out whether or not you may be match for the crew.nnAt this level, we are going to invite you to interview with our hiring supervisor and/or the interview crew. Please observe: We don’t conduct interviews through textual content message, Telegram, and many others. and we by no means rent anybody into our group with out having met you face-to-face (or through Zoom). You can be invited to return to a dwell assembly (or Zoom, for so long as we’re in a pandemic) the place you’ll meet our INFUSEmedia crew.nnFrom thereon, it’s determination time! In case you are nonetheless excited to affix INFUSEmedia and we such as you as a lot, we can have a dialog about your supply. We don’t make provides with out providing you with the chance to talk with us dwell. In any case, we take into account our crew members our household, and we would like you to really feel comfy and welcomed. nn#LocationnBoston, Massachusetts, United States
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