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Try this work-from-home $85k-$93ok/yr Buyer Success Supervisor place at Shut.
Shut is an Inside gross sales communication platform of the long run.
About You
You’ve no less than three years of expertise with B2B SaaS in a buyer success or implementations position. You might be enthusiastic about know-how and are extraordinarily well-informed within the SaaS product ecosystem, notably these merchandise that cater to startups and SMBs. Desire given to candidates with 1) frontline gross sales expertise of minimal one yr that you may depend on to behave as a trusted gross sales advisor for our prospects 2) expertise working for a CRM platform or a gross sales enablement instrument or 3) technical aptitude and functionality.
You’ve wonderful written and verbal communication abilities and are comfy working independently in a fast-paced setting. You might be somebody with excessive emotional intelligence, being able to know and empathize with the wants of others. You’ve a friendly, but strong demeanor.
You have to be situated in North America and obtainable to work regular U.S. enterprise hours. You must have expertise working in a startup setting and as a distant employee.
In regards to the Function
The latest member of the Buyer Success crew will work carefully with excessive development prospects, making certain they’ve the instruments, data, and arrange to achieve success in Shut and in gross sales. This position will work the vast majority of time in a 1:1 capability with particular person prospects, however will even contribute to the crew’s digital engagement technique.
Key Tasks
- Onboard new prospects with an emphasis on making a strong gross sales course of and strategically mapping new buyer information. Onboarding and follow-up coaching consists of opinionated gross sales course of recommendation, gross sales schooling, information session, and educating the Shut gross sales philosophy.
- Work with present prospects to extend the worth they obtain from our service and determine and create an motion plan for these prospects who’re quickly rising and who might have additional love.
- Collaborate with different Success crew members and groups at massive (Gross sales, Assist, Partnerships, Advertising and marketing, Product) to deploy assets for patrons and collect data for firm perception as wanted.
- Host roundtables, webinars and different varieties of digital occasions to spice up data and assets for the Shut group.
- Help on digital engagement technique by creating /contributing to written and video content material on platform and information administration finest practices and Shut gross sales philosophy.
- The crew members you will be working most instantly with are Liz Stephany, Lydhia Marie Bolduc-Gosselin, Forrest Dwyer, Meghann O’Brien, and Tina Duong.
Why Work With Us?
- Culture video 💚
- 100% distant firm (we imagine in belief and autonomy)
- Select between working 5 days/wk (customary full-time) or Four days/wk @ 80% pay
- Annual team retreats ✈️
- Quarterly digital summits
- 5 weeks PTO + Winter Vacation Break
- 2 further PTO days yearly with the corporate
- 1 month paid sabbatical each 5 years
- Co-working stipend
- Income Share (after 1 yr)
- Paid parental go away
- Medical, Dental, Imaginative and prescient with HSA choice (US residents)
- 401ok matching at 6% (US residents)
- Dependent care FSA (US residents)
- Contributor to Stripe’s climate initiative 🌍❤️
- Our story and team 🚀
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