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What you will do:
- Managing our JIRA ticketing system to handle requests from fellows, alumni, and mentors
- Assembly or exceeding buyer assist SLAs and sustaining excessive CSAT
- Proudly owning all withdrawal requests, coordinating with fellows and mentors to find out honest withdrawal charges that optimize monetary return whereas maximizing buyer satisfaction
- Overseeing the withdrawal payment cost assortment course of
- Evaluating and resolving requests from positioned fellows for discounted funds
- Answering questions from fellows and alumni concerning the cost course of
- Main group commencement classes with fellows when they’re positioned
- Coordinating administrative processes comparable to sending and monitoring contract addendums for fellows (e.g. program breaks, contract extensions, and many others.)
- Onboarding part-time business mentors and serving as their major level of contact for operational processes and questions
- Gathering suggestions through surveys and calls from fellows, alumni, and mentors
- Streamlining processes to optimize effectivity and buyer satisfaction
{Qualifications}:
Required:
- 1-2 years of expertise in buyer assist or one other buyer going through position
- Ardour for the Pathrise mission and for making a optimistic buyer expertise
- Robust verbal and written communication expertise
- Excessive conscientiousness and distinctive organizational expertise with low error fee
- Robust de-escalation expertise and instinct for driving alignment with clients
- Potential to work collaboratively, autonomously, and handle ambiguity
Most popular:
- Expertise in a startup or comparable work setting
- Expertise with JIRA Service Desk or one other assist desk system (e.g. ZenDesk)
- JIRA admin background or willingness to be taught is an enormous plus
Advantages:
- $50,000 – 56,000/12 months base (contingent on expertise)
- Absolutely distant with firm sponsored journeys to yearly firm occasions (Lake Tahoe in 2021, we’re headed to Denver in 2022!)
- Medical, Dental & Imaginative and prescient advantages
- Twice-yearly Efficiency Bonuses
- Limitless PTO and versatile working hours
- Skilled Growth & Wellness Stipends
- WFH workplace stipend
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