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What you will do:
- Reply prospects’ questions with timeliness and empathy (principally through e-mail)
- Coach new customers by the basics of utilizing our product.
- Troubleshoot technical points using inner and exterior sources, testing issues out by yourself, trial and error, in addition to by collaborating with the founders.
- Hopping on calls to demo the product to potential prospects (often)
- Amassing and reporting suggestions to help with product improvement selections
- Updating our data base and making product coaching movies
- Writing documentation for brand new releases
{Qualifications}:
Required:
- You’ll earn a living from home (or a co-working area when you choose) wherever in North America. We’re fairly relaxed in terms of working hours. Nevertheless, we have observed that almost all prospects contact us between 10am-6pm EST (UTC-5).
- You’re calm and picked up. You get pleasure from serving to and speaking to individuals. You notice that prospects might ask you about the identical points repeatedly. that issues can go actually improper generally and are capable of take care of “fires” with out dropping your cool.
- You’re self-managed and really properly organized. that you’ll be becoming a member of an early-stage startup and that may require carrying a number of hats whereas not dropping observe of the larger image.
- You will not want tons of technical expertise, however you do have to be a fast learner, a deft decision-maker and capable of empathize with prospects and their particular person wants and priorities.
- 2+ years of Buyer Assist expertise
- Robust writing abilities with a concentrate on readability and accuracy
- You’re a Manager of One. Potential to take possession of their position, and drive it to completion with minimal supervision is essential for this position.
- Potential to stay empathetic, even in troublesome conditions, and information prospects to environment friendly options.
Most well-liked:
- Labored at a startup or a SaaS firm earlier than
- Expertise with Jira and Atlassian merchandise
- Have labored remotely earlier than
Advantages:
- A aggressive wage
- four weeks paid break day
- Versatile hours
- Freedom to attempt new issues (assist individuals the way in which you need)
- No disruptions (we now have virtually no conferences)
- Loads of alternative for additional training and progress
- Revenue sharing
- Totally paid healthcare (dental, medical, imaginative and prescient) protection
- 401ok with 3% firm contribution
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