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Our software, Dradis Framework, is utilized by 1,000s of hacking consultants in 44 international locations around the globe. We’re on the lookout for of us who like to resolve issues and construct a enterprise and product that folks genuinely like to work together with.
We’re small, self-funded, worthwhile, and have been in enterprise for 12 years.
We’re seeking to carry a brand new particular person onboard our Assist & Help crew. You will change into an professional in all areas of our flagship product Dradis Skilled. If you recognize the place the title Dradis comes from, this will likely simply be the proper job for you!
The bread and butter of the place contain:
- Troubleshooting technical points in Dradis and serving to our builders diagnose bugs.
- Performing because the bridge between our customers and the product crew. As somebody on the entrance line, your understanding of the product and our customers is extremely helpful. You will recurrently chat with them each to ensure we’re getting issues proper.
- Enhancing and rising our on-line documentation instruments.
- Serving to create and assist Dradis reporting templates (Phrase, Excel, HTML), writing customized scripts, and so on.
- Buyer success is an enormous a part of the position. You will work one-on-one with prospects, serving to them to get probably the most out of Dradis. You will not be shy to leap on a reside screen-sharing session or schedule conferences to speak about distinctive use circumstances.
- Techie stuff: when individuals report bugs or are having hassle utilizing Dradis, you will assist them troubleshoot and re-create bugs for our improvement crew.
- Taking good care of individuals stuff: when individuals simply need to chat or have a social media query, you will reply.
- Display screen-share stuff: we do not prefer to hold our customers ready. If common assist channels like e-mail or Slack do not lower it, you might leap on a fast screenshare to assist. Don’t fret, we’ll practice you up effectively prematurely.
- This can be a full-time place with a direct begin date to work 100% remotely. You will be caring for our prospects and group for about 40 hours per week – Monday by means of Friday having a versatile schedule with affordable overlap with regular EU enterprise hours.
We’re seeking to rent our 10th full-time worker, a well-rounded Rails developer.
On this position, you’ll be taught a ton and be a part of a small, international, and user-centered firm. You’ll have the chance to make a distinction within the lives of 100s of moral hackers. Plus, as a small crew, you should have plenty of selections about what to work on, and there are nonetheless plenty of untapped alternatives so that you can develop as the corporate does.
You converse expertise as a primary language and are nice at educating your self new software program and net functions. You aren’t afraid of the supply code, and have some rudimentary information of Ruby (or another programming language), and aren’t afraid to make use of it!
Ideally, you’ve got held a distant place earlier than, otherwise you’ve held an analogous technical assist position in a conventional group however now want to enhance your work-life steadiness.
You are snug speaking with others verbally and in writing. You’ll be recurrently contacting purchasers through e-mail and coping with the remainder of the crew to squash bugs and clear up person issues. You possibly can de-escalate a tense state of affairs with ease and you may slip the phrase “cylon” someplace in your software.
You are enthusiastic about assist. You are in it for the lengthy haul, and you have been doing it for some time. This is not your first rodeo, neither is it a stepping stone. We’re on the lookout for somebody with expertise and a severe knack for serving to others.
- Work wherever – Work from wherever, offered you’ve affordable overlap with the crew (roughly inside European enterprise hours).
- Versatile trip – Take day without work while you want it, we belief you. Minimal four weeks per yr.
- Nice wage – You’ll be making greater than others in your area.
- No exterior pressures – Our customers are king and we do what’s greatest for them. We’re self-funded, and have no buyers, so we are able to make the appropriate resolution for our customers with out worrying about synthetic deadlines or monetary targets.
- Autonomy – You’ll be given plenty of freedom to do what you suppose is true, while not having to clarify each resolution.
- Significant work – You’ll take initiative and possession to see issues by means of to completion. We cannot micro-manage you and your work will probably be measured by your outcomes.
- You will be working within the two biggest markets on the planet lately… Software program & Safety.
- You should have nice {hardware} and instruments to work with.