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Try this tremendous straightforward $346/day work-from-home job with no cellphone calls or diploma required.
It is the Technical Help Engineer job at Kinsta.
Kinsta is a premium managed WordPress internet hosting firm.
What you will do:
- Take possession of points reported by prospects and see issues via to decision.
- Analysis, troubleshoot, and establish options to resolve buyer points.
- Observe customary procedures for correct escalation of unresolved points to the suitable inside groups.
- Present immediate and correct suggestions to prospects.
- Crave data and proceed to hone and enhance your individual technical and non-technical abilities.
“Our consumer base is rising steadily and we’re in search of a reliable Help Engineer with distinctive communication and technical abilities who can present enterprise degree technical help to our prospects through our stay chat help system.”
{Qualifications}:
- The perfect Kinsta Help Engineer is technically educated, upbeat, skilled, curious, and self-motivated.
- Glorious help is among the cornerstones of our enterprise, and we have now the most effective help crew within the enterprise. Our shoppers have come to anticipate industry-leading help and it is our pleasure to ship that to them. Consequently, we’re extraordinarily cautious about including new Help Engineers to our crew.
- We rent Help Engineers with a wide range of totally different backgrounds and experience – a few of us are Linux methods directors, others have beforehand labored as WordPress builders, whereas others are technically educated web generalists who’ve mastered the artwork of customer support. The underlying shared background amongst us all is our ardour for serving our prospects.
- Utterly fluent in English with glorious written communication abilities.
- Able to thriving in a fast-paced and infrequently anxious atmosphere interacting with a number of shoppers concurrently whereas sustaining an expert and pleasant tone.
- A robust understanding of and expertise with the next applied sciences: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and web page).
- Conversant in WordPress: database construction, file/listing construction, wp-config.php directives, and different frequent WordPress matters. Expertise with WP-CLI most popular.
- Consummate professionalism: we’re a distributed crew and we anticipate you to behave just like the skilled we all know you’re. Meaning being a member of the Kinsta crew requires glorious communication, rock-solid reliability, and the drive to deliver your finest effort to bear in your work each single day.
Bonus factors:
- Utterly fluent in a second language. Languages we’re at the moment concentrating on embrace: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you’re fluent in one in all these languages or one not listed, please spotlight this data while you apply!
- Prior expertise working with prospects over stay chat in a technical position in a fast-paced atmosphere – significantly expertise offering stay help for website hosting constructed on a LEMP stack
Advantages:
- It is a absolutely distant position. Our Help Engineers can work from wherever with dependable broadband web entry and electrical infrastructure.
- This place provides quite a lot of flexibility, duty, and alternative for development for the fitting candidate.
- We all the time use the newest model of the whole lot: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and extra, so that you’ll be capable to work with a bunch of thrilling applied sciences and use them daily!
- More on their benefits here.
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