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If you’d like to have the ability to get a work-from-home job with from nearly any nation worldwide with no cellphone calls or faculty diploma required, examine these out:
Zcash Basis is a monetary privateness nonprofit centered on the cryptocurrency Zcash.
Group Help Coordinator – $74ok/12 months?
What you will do:
- Determine, triage and reply to technical help and ecosystem onboarding questions and points raised on a wide range of channels, together with the Zcash Group Discussion board, Discord, Twitter, and different on-line and social media platforms.
- Achieve familiarity with commonly-used Zcash software program and instruments, with the intention to reply customers’ questions and/or assist them diagnose underlying points or bugs.
- Escalate complicated points as vital by routing questions, requests, and suggestions to the suitable groups throughout the Zcash ecosystem, together with the ZF and ECC engineering groups, and pockets builders.
- Comply with up on escalated points, and observe them to their decision.
- Remove frequent person help and onboarding inquiries by creating person help and academic content material (e.g. writing documentation and FAQs, creating “Easy methods to” movies, internet hosting digital workshops) to handle particular help matters, and suggesting enhancements to different groups’ help documentation to make sure that Zcash customers can self-serve as a lot as potential.
- Report and observe person points and challenges, function requests, and different group suggestions, and share findings with Zcash ecosystem product groups and different stakeholders.
- Help with the preparation and execution of Zcash Basis occasions, together with our annual convention, Zcon.
- Different associated duties as assigned.
{Qualifications}:
“The perfect candidate will seemingly possess many (however not essentially all) of the next private attributes, abilities, and expertise”:
- Acquainted with cryptocurrencies on the whole, and Zcash specifically.
- A minimum of two years’ expertise in a user-facing technical help function (e.g. helpdesk, buyer help specialist, buyer success).
- A technical background, with the power to check software program, try to copy customers’ points, and assist customers diagnose issues on a wide range of platforms (incl. Home windows, Linux, MacOS, and cell).
- Robust communications abilities, together with fluent English (each written and spoken), and a expertise for writing and speaking complicated technical issues clearly.
- Self-motivated, with a need to study and work independently, with restricted supervision.
- Empathy for customers who possess restricted technical data, together with the power to reply to customers’ questions and suggestions politely and patiently.
- Able to figuring out frequent tendencies between help requests to pre-empt future points.
- Enjoys the problem of fixing open-ended issues in a well timed method, and monitoring points to their conclusion.
Advantages:
- Complete well being, dental, and imaginative and prescient insurance coverage for crew members and dependents, together with home companions.
- Contribution to crew member’s Well being Financial savings Account or to a medical health insurance deductible.
- Parental depart advantages.
- 32 days of Paid Time Off.
- Annual know-how credit score to help distant work.
- Distant working, anyplace on the planet, with a versatile work schedule—pushed by outcomes, not hours.
- Skilled progress alternatives.
- The chance to work with a gifted, dynamic, various, and dedicated crew
Help Superhero
Incsub is behind a few of the largest and most trusted WordPress services on the net.
What you will do:
- Supporting our superior members and clients
- Hanging out within the WordPress.org boards – being massively pleasant, useful and helpful
- Aiding with and fixing all method of WordPress questions, with model!
- Co-ordinating with builders over bugs, options and funky new stuff
- Being an energetic a part of the Incsub crew
- Sharing cat photographs, amusing movies, and animated gifs
{Qualifications}:
- Love folks and love your self!
- Have a extremely good familiarity with WordPress
- Together with amazingly nice communication abilities, ideally you’ll be a local English speaker, however we’re versatile on that
- Are an awesome crew participant, eager on working in an increasing, motivated, distributed help crew
- Love spectacular response instances, typing velocity (it issues) and the power to essentially bang great things out
- Means to code utilizing PHP/MySQL and/or HTML/CSS
Advantages/Compensation:
- You can be supplied with the entire instruments, help, and backing it is advisable to get the job accomplished
- Supply very enticing working circumstances for the fitting candidate
- 28 days paid depart every year (as much as 35 days)
- Alternatives for paid journey to attend WordCamps and different business conferences
- Lengthy service depart (three months off paid) after you’ve been with us for some time
- As much as 2 months wage bonus primarily based on firm progress targets
- Expertise budgets each three years, the longer you serve, the upper the finances
- Normal bills finances yearly, the longer you’re employed, the extra you get
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