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This is an $8750/month non-phone work-from-home chat job hiring now.
Technical Assist Engineer at Kinsta
What you will do:
- Take possession of points reported by prospects and see issues by to decision.
- Analysis, troubleshoot, and establish options to resolve buyer points.
- Observe normal procedures for correct escalation of unresolved points to the suitable inner groups.
- Present immediate and correct suggestions to prospects.
- Crave information and proceed to hone and enhance your individual technical and non-technical expertise.
- Monday to Friday, 12 pm-Eight pm UTC;
- Wednesday to Sunday, 1 pm-9 pm UTC (our staff makes use of UTC for scheduling).
Necessities:
- The best Kinsta Assist Engineer is technically educated, upbeat, skilled, curious, and self-motivated.
- Glorious help is without doubt one of the cornerstones of our enterprise, and we’ve got the most effective help staff within the enterprise. Our shoppers have come to count on industry-leading help and it is our pleasure to ship that to them. In consequence, we’re extraordinarily cautious about including new Assist Engineers to our staff.
- We rent Assist Engineers with quite a lot of totally different backgrounds and experience – a few of us are Linux methods directors, others have beforehand labored as WordPress builders, whereas others are technically educated web generalists who’ve mastered the artwork of customer support. The underlying shared background amongst us all is our ardour for serving our prospects.
All of our Assist Engineers should meet the next core necessities:
- Fully fluent in English with glorious written communication expertise.
- Able to thriving in a fast-paced and sometimes nerve-racking surroundings interacting with a number of shoppers concurrently whereas sustaining knowledgeable and pleasant tone.
- A powerful understanding of and expertise with the next applied sciences: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and web page).
- Conversant in WordPress: database construction, file/listing construction, wp-config.php directives, and different widespread WordPress subjects. Expertise with WP-CLI most popular.
- Consummate professionalism: we’re a distributed staff and we count on you to behave just like the skilled we all know you’re. Meaning being a member of the Kinsta staff requires glorious communication, rock-solid reliability, and the drive to convey your finest effort to bear in your work each single day.
Bonus factors:
- Fully fluent in a second language. Languages we’re presently focusing on embrace: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you’re fluent in one among these languages or one not listed, please spotlight this data while you apply!
- Prior expertise working with prospects over dwell chat in a technical position in a fast-paced surroundings – notably expertise offering dwell help for webhosting constructed on a LEMP stack
Advantages:
- It is a totally distant position. Our Assist Engineers can work from wherever with dependable broadband web entry and electrical infrastructure.
- This place affords a substantial amount of flexibility, duty, and alternative for development for the precise candidate.
- We at all times use the most recent model of every little thing: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and extra, so that you’ll be capable of work with a bunch of thrilling applied sciences and use them each day!
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