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Amazon is hiring for straightforward work-from-home jobs paying $19/hour with no diploma and little or no expertise wanted!
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DESCRIPTION
In Promoting Companion Help, we assist third get together Sellers promote their merchandise by means of our Amazon market platform. We work together with Sellers from the world over through cellphone and e mail in a contact middle surroundings the place we reply their questions and resolve their points relating to Amazon’s expertise platforms, enterprise insurance policies, and operational processes. Our Associates function the primary contact level between Sellers and Amazon, and we search to all the time reply with full, correct and customer-friendly responses.
We’re Buyer Obsessed and attempt for the proper buyer interplay each time. Our Associates should often multi-task using all kinds of software program instruments to navigate varied Promoting Companion Accounts, analysis and assessment insurance policies and talk efficient options. The profitable candidate could have a dedication to delivering excellent customer support, a robust file of buyer focus, and a eager curiosity in course of enchancment.
Obligations embrace, however aren’t restricted to:
- Should be capable of decide to 10 weeks of full-time coaching with none unplanned leaves.
- Supporting Amazon’s Promoting Companion’s to unravel any incoming points through 2 channels of communication (Cellphone and E-mail).
- Managing excessive volumes of inbound calls and emails in a well timed method.
- Skill to be on cellphone requires entirety of shift whereas offering correct, passable solutions to their queries and issues.
- Figuring out Promoting Companion’s wants, clarifying info, researching each subject, offering options and/or guiding callers by means of troubleshooting whereas navigating the corporate website.
- Documenting all Promoting Companion interactions and data in response to commonplace working procedures.
- Offers immediate and environment friendly service to Amazon Promoting Companions together with the suitable escalation of Promoting Companion’s points.
- Exemplifying Amazons Management Precept for Buyer Obsession by constantly displaying a real empathy and fervour for our Promoting Companions, delivering an distinctive buyer care expertise with each contact.
- Liaise with different departments as required to resolve Promoting Companion’s points and questions.
- Skill to constantly obtain productiveness and high quality efficiency targets.
- Demonstrates wonderful time-management abilities whereas utilizing departmental sources, insurance policies and procedures.
- Another duties and particular tasks as directed by administration in line with the worker’s abilities and expertise.
- Skill to work extra time as dictated by enterprise want; as a lot as 60 hours per week, most frequently occurring within the weeks surrounding the vacation season.
BASIC QUALIFICATIONS
- 1+ yr of Name Middle/Contact Middle expertise OR 2+ years of buyer dealing with place, assist desk, buyer centric surroundings.
- Wonderful written/spoken English abilities with a capability to compose grammatically appropriate, concise and correct written responses.
- Wonderful listening abilities with the flexibility to display empathy and willingness to assist whereas remaining affected person with escalated callers.
- Technical (Pc & Web) savvy is required. Pc abilities together with navigating a number of tabs, home windows and methods.
- Self-motivated, optimistic with a constantly constructive angle.
- Robust prioritization and time administration abilities, with a excessive diploma of flexibility.
- Exhibit acceptable sense of urgency and flexibility in response to altering enterprise wants.
- Demonstrates efficient communication, composure, {and professional} angle.
- Should be prepared to stick and uphold Amazon’s coverage on confidentiality.
- Skill to have infrastructure to help WFH as follows:
a) Dwelling surroundings free from background noise the place you possibly can hook up with the web and work in your deliverables.
b) Should have (or be capable of get hold of) hardwired web connection, excessive velocity web with as much as 5Mb obtain and 1Mb add (should be put in earlier than you can begin).
c) Should have a separate means of communication in case of emergency and/or system points (Instance: private cellular phone or landline).
d) Should be prepared to work together with Vendor over calls & e mail relying on the enterprise want.
PREFERRED QUALIFICATIONS
Most well-liked {Qualifications}
- Exemplary efficiency file, notably with regard to high quality & productiveness.
- Desired skill-sets embrace MS Workplace Utility, Excel and Web Explorer / Mozilla Firefox.
- Enterprise acumen in areas of e-commerce and retail is advantageous.
- Course of enchancment consciousness and expertise.
- Demonstrated need to develop abilities into new areas.
Advantages:
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