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Shopper Relations Coordinator
Hours: Full-time
Contract: Everlasting
Location: London, workplace primarily based, full-time
The Worldwide Institute for Strategic Research is a number one authority on world safety, political danger and navy battle. It’s headquartered in London with workplaces in Bahrain, Singapore, Germany, and america. The IISS Headquarters in London is an lively and necessary base for the worldwide operations of the IISS, selling the Institute and its analysis to related constituencies, servicing the person and company membership and initiating occasions for native audiences in keeping with the IISS worldwide attain. IISS presents a variety of publications and companies to our supporters and the broader group.
The Navy Steadiness Plus (MB+) is a web-based database subscription offering entry to complete protection knowledge compiled by IISS for 171 international locations, with protection tools holdings, protection financial statistics, procurement data, and train and deployment data, MB+ offers beneficial, open-source data on the click on of a mouse. Along with the information, the accompanying analytics and graphics present a fulsome view of the protection institution of every nation for the good thing about MB+ customers.
We’re searching for to nominate a Shopper Relations Coordinator to assist the MB+ Mission Supervisor & Account Assist and coordinate with the Gross sales Supervisor for all assist to the shopper base.
Precept duties and duties:
- Shopper Relations: Keep and improve buyer loyalty, by nurturing present subscribers by means of common contact; coaching the options and makes use of of the software itself; introducing new product growth initiatives; and offering glorious assist desk assist. Repeatedly replace the Buyer Relationship Administration (CRM) information. Product Growth and alter administration for MB+: Help within the assortment and evaluation of shopper suggestions; monitor enhancements and monitor supply of recent options; assist communication of modifications to software program builders. Advertising and promotion of the MB+: Help the worldwide group with promotion actions to new audiences.
Necessities: Profitable candidates ought to have the next abilities and {qualifications}:
- Undergraduate diploma or related work expertise. Exhibit client-facing expertise. Confirmed report of passable efficiency in a buyer engagement position. Proof of changing buyer expertise into product enhancements. Good time administration and expertise of service degree agreements and KPIs. Familiarity with CRM software program. Robust written and oral communications abilities, with sharp consideration to element.
The profitable candidate shall be invited to start as quickly as sensible.
Remuneration: The IISS offers a full employment bundle. The advantages bundle consists of Life Assurance, Personal Medical Insurance coverage, BUPA well being cashback plan, season ticket mortgage, cycle to work scheme and contributory pension scheme. Extra details about the IISS is at www.iiss.org .
Utility:
Candidates ought to submit their functions by occurring https://www.iiss.org/careers/jobs/2022/05/client-relations-coordinator and following the directions to submit two paperwork:
- A canopy letter outlining the abilities and expertise you possibly can deliver to the position A full Curriculum Vitae with the names and call particulars of two potential referees.
Candidates shortlisted for first interview shall be invited to a gathering to debate abilities and expertise. Closing stage interview would require a presentation, particulars of which shall be supplied upon choice.
The cut-off date for receipt of functions is Monday 13th June 2022.
Candidates will need to have eligibility to work within the UK. The IISS regrets that it can not sponsor visas for this place.
The IISS is an equal alternatives employer.