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Automattic is an internet improvement firm that’s recognized for WordPress.com, JetPack, WooCommerce, and many others.
They’re searching for somebody to fill their Help Engineer, WordPress VIP position.
This job appears nice and has a lot of advantages, so pounce on it shortly!
What you will do:
- Sustaining the standard, accuracy, and thoroughness that’s a part of our high-touch, concierge, technical assist.
- Serving to prospects and teammates by way of tickets and real-time discussions utilizing quite a lot of analysis, debugging, instruments, processes, detailed error reporting, and documentation.
- Fixing robust issues with buyer websites, themes, and platform instruments that usually cope with edge circumstances and WordPress internals at scale.
- Dealing with fast-moving conditions and one-off initiatives involving complicated dependencies, a number of companions, and tight timeframes.
- Observing and relaying possibilities to make our platform, companies, and general providing extra interesting.
- Constructing and updating inside and customer-facing documentation.
{Qualifications}:
- Glorious communication expertise. We’re a distributed group, so frequent and clear written communication is essential.
- Self-motivated work ethic. Self-starters who love taking initiative and seeing issues by to completion do nicely on our groups.
- Curiosity and the will to be taught. Preserving updated with altering WordPress and know-how tendencies on behalf of our groups and prospects, typically coaching others as soon as proficient. Flexibility is essential.
- Proficiency and eloquence in written English. Extra spoken or written languages could be useful.
- Deep information of WordPress and the underlying code. Whether or not you might be at present supporting people with their websites or sustaining your personal, we’re searching for theme, plugin, block editor, or e-commerce expertise. It’s vital to have the ability to learn the code when diagnosing and probably resolving issues and to have expertise with WP-CLI, WordPress hooks and filters, imports, and many others.
Helpful expertise to have:
- A powerful understanding of the Net; together with familiarity with HTML, CSS, PHP, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.
- Expertise working primarily in a customer-facing position, together with assist and coaching.
- Excellent troubleshooting expertise that aid you take huge issues and break them down into manageable items with elegant options.
- Understanding of points round scalability and efficiency.
- Publicity to monitoring instruments akin to Kibana and New Relic.
Compensation/Advantages:
- Estimated $75,685/yr according to Glassdoor.
- Earn a living from home worldwide
- They’re going to present or reimburse {hardware} and software program you’ll want, in addition to books or conferences that promote continued studying.
- Teaching classes that will help you set and obtain skilled targets.
- Open trip coverage with no minimal or most quantity of days off per yr, though they encourage you to take at the very least 25 days yearly.
- Residence workplace setup and coworking allowances.
- Firm-sponsored life insurance coverage.
- Open parental go away (together with maternity, paternity, LGBTQ+, and adoption for all mother and father). In case you’ve been with Automattic for 12 months, your go away as much as 6 months is totally paid.
- WordPress-branded laptop computer at your four-year anniversary with the corporate.
- Paid three-month sabbatical inspired each 5 years.
- Wi-fi headphones at your seven-year anniversary with the corporate.
- Expense a month-to-month subscription to a mindfulness app, akin to Calm, Headspace, Ten P.c Happier, Waking Up.
- Digital ergonomic consultations and entry to a wealth of digital ergonomic ideas, stretch movies and yoga workout routines.
Advantages at Automattic can even fluctuate by location, so here is a link to their benefits by location page.
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