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Here is a straightforward $250/day work-from-anywhere job that permits you to make your individual schedule and would not require telephone calls:
It is the Tier three WordPress Technical Assist Engineer at Barn2 Plugins.
Barn2 Plugins makes high quality WordPress and WooCommerce plugins.
Hyperlinks:
Tier three WordPress Technical Assist Engineer at Barn2 Plugins
What you will do:
- Offering buyer assist through Helpscout tickets and stay chat (no telephone assist is required).
- Troubleshooting and resolving probably the most troublesome (highest complexity) assist tickets.
- Proactively reviewing assist tickets and figuring out points/considerations which can haven’t been resolved effectively and stepping in to discover a resolution extra shortly.
- Verifying and figuring out the precise supply of bugs, and advising the lead developer on implementing a repair.
- Offering non permanent fixes (e.g. code snippets) for purchasers’ websites till a everlasting repair is added to the plugin.
- Offering minor customizations, each with styling modifications, theme fixes and minor performance modifications (together with liaising with the lead developer the place an acceptable hook or filter just isn’t obtainable within the plugin).
- Establish when extra vital customizations are past the scope of affordable plugin assist. Signpost and advise the client whether it is reasonable for a 3rd social gathering developer to do the requested modifications; or inform them whether it is past what we might responsibly suggest or not potential.
- Proactively figuring out, recommending and implementing alternatives to enhance buyer assist processes.
- Plugin testing.
- Working with Barn2’s Net Developer to make sure the graceful working and upkeep of all Barn2 web sites.
- Making content material modifications to the Barn2 web site.
- Working automated assessments utilizing Ghost Inspector, investigating any failed assessments, updating assessments, and dealing with the lead developer to resolve any points with the web site or plugins.
Necessities:
- Glorious native-sounding written English.
- Expertise of working in a customer support position.
- Superior expertise of constructing and dealing with WordPress websites.
- 2+ years WordPress improvement expertise together with PHP, HTML, CSS, and Javascript.
- Superior expertise with WooCommerce.
- Glorious communication abilities, and the flexibility to reply shortly to communication and maintain others appraised of your progress.
- Confirmed monitor file of working independently with out direct supervision.
- The flexibility to work inside Barn2’s current assist processes, whereas additionally realizing when to counsel enhancements.
- A constructive and pleasant angle.
Good to have:
- Expertise working with Helpscout.
- Expertise growing WordPress themes and plugins.
- Expertise diagnosing and bettering web site efficiency.
- Expertise of automated testing.
Compensation/Advantages:
- Beneficiant wage primarily based on location and expertise.
- Distant working with a versatile work schedule.
- Yearly coaching finances of $1,000 and entry to ongoing off-site coaching/conferences
- Minimal 25 days vacation.
- Efficiency-related bonus.
- Loads of scope for private {and professional} improvement.
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