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This is a $175/day work-from-home e mail job with no telephone, no speaking and a free Apple laptop computer!
Buyer Help Specialist at Knack
Knack is a website that helps with on-line database constructing with out code.
What you may do:
- You’ll information prospects by means of studying to make use of Knack and assist them to troubleshoot points by means of e mail and our in-app messenger.
- You’ll enhance our product by gathering buyer suggestions and, over time, recognizing patterns and areas the place prospects are struggling that we have to handle.
- You’ll advocate for our prospects and work with our product crew to assist them perceive what adjustments ought to be prioritized.
- You’ll assist enhance our information base and different assist supplies by writing, creating, and updating content material, and by making ideas for brand new assist content material.
- You’ll assist enhance our inner assist crew sources, together with writing canned responses, including to our inner information base, and making ideas for bettering processes.
- You’ll be the face of the corporate. Our prospects work together with our Success crew greater than every other crew in our firm. When our prospects consider Knack, they’ll consider the experiences they’ve with you.
Necessities:
- You’re affected person, empathetic, and luxuriate in working with prospects. You don’t simply need to resolve a problem. You get a kick out of constructing a buyer’s day higher and placing them comfortable.
- You’ve gotten no less than one yr of expertise in a buyer assist position for a web-based, technical product and also you offered assist by means of e mail (chat assist could be a bonus). You’ve been within the trenches and perceive each the unbelievable worth that buyer assist offers and the work that it takes to offer prospects a terrific expertise.
- You take pleasure in fixing new issues on daily basis and will not hand over for those who do not discover the reply straight away. Our product may be very sturdy and it isn’t the form of product that you’ll be taught all the pieces about in a month, yr, or 5 years. So for those who like challenges and puzzles, hold studying.
- You’re at all times looking out for methods to make issues higher for purchasers and also you’re prepared to advocate for these adjustments.
- You’ve gotten wonderful written communication expertise. You possibly can break down advanced matters into easy-to-follow steering whereas being pleasant {and professional}.
- You’ve gotten expertise with writing or creating assist content material (i.e. articles, movies, and so forth.) and perceive greatest practices for doing so.
Most popular:
- You’ve gotten a humorousness, a way of humility, and take your work far more critically than you are taking your self.
- You’ve gotten expertise supporting a extremely technical, SaaS product or expertise with technical troubleshooting associated to APIs, HTML/CSS, or Javascript.
- You’re enthusiastic about exploring development and profession alternatives within a customer support team.
- You’re comfy advocating for what you’ll want to do your greatest work.
- You’re excited to work in an surroundings that emphasizes each autonomy and accountability.
- You’re completely okay with massive swings, wild experiments, and studying by means of failure.
Advantages:
- Outline your work: discover the situation, surroundings, and schedule that’s greatest to your life and work. It is not about separation, it is about optimization. Our solely rule is an overlap zone of 11am to 4pm EST.
- Limitless Paid Trip: take the time you’ll want to keep motivated, charged, and balanced. You may get required days off for birthdays and knackiversaries.
- Paid Company Retreats: we get collectively twice a yr at wonderful places to do regular human being issues in individual. We pay to your flight, lodging, and meals.
- HealthCare: we provide well being, imaginative and prescient, and dental, protecting 75% of the premium for you and your dependents (partner + kids).
- 401(okay): we provide the choice to robotically deduct funds out of your pay to stash them away to your golden years (at present non-matching, however keep tuned!)
- Equal alternative: we push everybody to maximise their impression on our product and firm–we strongly worth all of our folks, no matter title or seniority.
- Household assist: we provide a beneficiant paid household go away to welcome any new additions to your loved ones.
- Tech: we offer a top-of-the-line MacBook or PC.
- Lengthy-term development and studying plans, with common check-ins that can assist you stage up on what’s vital to you.
- Have executive-level visibility into how the corporate is run and performing, together with income.
- Use an annual allowance to remain on high of your recreation with coaching, lessons, conferences, and workshops.
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