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Try these simple $270/day work-from-home jobs sending textual content messages & emails on-line:
Search for the Buyer & Technical Help Specialist positions at Knack.
Knack is a website that helps with on-line database constructing with out code.
Technical Help Specialist at Knack
What you may do:
- You’ll develop into an professional in how our product works and supply direct help to our Help workforce.
- You’ll examine escalated technical points and leverage inside sources and instruments to resolve these points. You’ll use CLI instruments to hint logs, make community requests, and run inside utilities.
- You’ll reproduce bugs and translate them into bug stories. You’ll additionally handle a difficulty backlog in Jira and assist prioritize the work for our Engineering workforce.
- You’ll help with migrations and work with the Engineering workforce to establish options for decreasing app complexity for purchasers.
- You’ll create inside workforce sources and instruments to assist extra rapidly troubleshoot and resolve technical points.
Necessities:
- A technical troubleshooter. You’re skilled in investigating and troubleshooting technical points for a software program or SaaS product. Familiarity with primary HTML, CSS, JavaScript, assist desk expertise, and APIs is a bonus.
- Tenacious. You. do. not. stop. The gnarlier the issue, the higher. You see all the things as a useful resource that can assist you resolve issues, and also you’re not afraid to make use of them.
- Element-oriented. You will search community requests and monitor exercise logs all to seek out that obscure element that cracks the case. You’ll want to present engineers exact directions to copy a difficulty. You discover the needle within the haystack and soar again in for extra.
- Eats complexity for breakfast. You’re solely snug if you’re thrown within the deep finish. Knack is a posh product with open-ended consumer flows. Something can occur and infrequently does. No drawback would be the similar, and also you’ll see one thing new day-after-day.
- A superb written communicator. You possibly can break down complicated subjects or points into easy-to-understand steps.
- At all times looking out for methods to enhance issues. You take pleasure in discovering methods to make issues simpler, extra environment friendly, much less irritating in your workforce (and your self). You’re additionally prepared to advocate for and to implement these modifications.
- Hungry for significant work, and the area to do it. Knack is a posh product in a posh area and the work is extraordinarily difficult – but additionally deeply rewarding. Knack makes a significant affect on the work of hundreds of corporations and organizations.
Advantages:
- Outline your work: discover the situation, atmosphere, and schedule that’s greatest in your life and work. It isn’t about separation, it is about optimization. Our solely rule is an overlap zone of 11am to 4pm EST.
- Limitless Paid Trip: take the time you might want to keep motivated, charged, and balanced. You will get required days off for birthdays and knackiversaries.
- Paid Company Retreats: we get collectively twice a 12 months at wonderful areas to do regular human being issues in individual. We pay in your flight, lodging, and meals.
- HealthCare: we provide well being, imaginative and prescient, and dental, overlaying 75% of the premium for you and your dependents (partner + youngsters).
- 401(okay): we provide the choice to robotically deduct funds out of your pay to stash them away in your golden years (at present non-matching, however keep tuned!)
- Equal alternative: we push everybody to maximise their affect on our product and firm–we strongly worth all of our folks, no matter title or seniority.
- Household help: we provide a beneficiant paid household depart to welcome any new additions to your loved ones.
- Tech: we offer a top-of-the-line MacBook or PC.
- Lengthy-term development and studying plans, with common check-ins that can assist you degree up on what’s necessary to you.
- Have executive-level visibility into how the corporate is run and performing, together with income.
- Use an annual allowance to remain on prime of your sport with coaching, lessons, conferences, and workshops.
Hyperlinks:
Buyer Help Specialist at Knack
What you may do:
- You’ll information prospects via studying to make use of Knack and assist them to troubleshoot points via e-mail and our in-app messenger.
- You’ll enhance our product by gathering buyer suggestions and, over time, recognizing patterns and areas the place prospects are struggling that we have to tackle.
- You’ll advocate for our prospects and work with our product workforce to assist them perceive what modifications must be prioritized.
- You’ll assist enhance our data base and different help supplies by writing, creating, and updating content material, and by making strategies for brand new help content material.
- You’ll assist enhance our inside help workforce sources, together with writing canned responses, including to our inside data base, and making strategies for bettering processes.
- You’ll be the face of the corporate. Our prospects work together with our Success workforce greater than another workforce in our firm. When our prospects consider Knack, they may consider the experiences they’ve with you.
Necessities:
- You’re affected person, empathetic, and revel in working with prospects. You don’t simply need to resolve a difficulty. You get a kick out of constructing a buyer’s day higher and placing them relaxed.
- You have got a minimum of one 12 months of expertise in a buyer help function for a web-based, technical product and also you supplied help via e-mail (chat help could be a bonus). You’ve been within the trenches and perceive each the unbelievable worth that buyer help gives and the work that it takes to present prospects a fantastic expertise.
- You take pleasure in fixing new issues day-after-day and will not surrender in case you do not discover the reply straight away. Our product may be very strong and it isn’t the sort of product that you’ll study all the things about in a month, 12 months, or 5 years. So in case you like challenges and puzzles, hold studying.
- You’re at all times looking out for methods to make issues higher for purchasers and also you’re prepared to advocate for these modifications.
- You have got glorious written communication expertise. You possibly can break down complicated subjects into easy-to-follow steering whereas being pleasant {and professional}.
- You have got expertise with writing or creating assist content material (i.e. articles, movies, and so on.) and perceive greatest practices for doing so.
Most well-liked:
- You have got a humorousness, a way of humility, and take your work way more significantly than you’re taking your self.
- You have got expertise supporting a extremely technical, SaaS product or expertise with technical troubleshooting associated to APIs, HTML/CSS, or Javascript.
- You’re enthusiastic about exploring development and profession alternatives within a customer support team.
- You’re snug advocating for what you might want to do your greatest work.
- You’re excited to work in an atmosphere that emphasizes each autonomy and accountability.
- You’re completely okay with massive swings, wild experiments, and studying via failure.
Advantages:
Identical as above.
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