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Group Cellphone is a landline telephone service for houses and companies that does not require web.
About You
gross sales and you recognize methods. You can’t stand for something lower than high-quality buyer interactions. You know the way to measure, and create methods that enable you regularly take your self out of the method, and put these evolving items into the system. You’re a builder at your core, and love a posh problem with numerous shifting items.
What You’ll Do (Earlier than You Construct Your Workforce)
Monitor inbound & outbound calls & chats, and consider brokers’ efficiency on high quality of service; create stories utilizing the (evolving) high quality rating for each rep, in addition to highlighting potential areas for enchancment
Monitor calls and chats, and personal the related CRM & Billing System hygiene, and total knowledge high quality associated to gross sales
Present actionable perception (to administration, and reps) on what impacts gross sales and what impacts churn
Conduct a minimum of one one-hour, dwell, 1-1, teaching & shadowing classes per week with every rep, to enhance the efficiency of reps, and ship suggestions and coaching
Prepare new reps on the product, pricing, script, and methods
Observe efficiency on a workforce and particular person stage
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