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Take a look at this work-from-home job paying round $100ok/yr that allows you to work from anyplace you need on the earth:
It is the Technical Assist Supervisor place at Groove.
Groove is a gross sales engagement platform that makes enterprise gross sales & income groups extra environment friendly and efficient.
Technical Assist Supervisor at Groove
What you will do:
- Ship superior, private help to our 2,000+ clients, serving to them resolve technical points and use Groove to ship higher help to their very own clients.
- Work with our workforce to make it possible for our clients’ voices are being heard in each enterprise resolution we make.
- Be comfortable to leap on a name with clients to assist them troubleshoot and resolve any points.
- Work with our Product & Engineering workforce to log & prioritize bugs and enhancements for out product roadmap to maintain our clients comfortable.
- Assist in the creation and optimization of our data base articles and e mail templates to maintain our documentation updated and constantly bettering.
Necessities:
- Technical expertise working with e mail headers, content material, authenticatication, Area Keys, trusted mail, SPAM filters, DNS, zone recordsdata, web applied sciences,
- Capacity to audit e mail practices and sender repute
- Due to the technical nature of our product, you perceive how fashionable web sites work. This contains having the ability to troubleshoot HTML and CSS points in internet browser-based developer instruments.
- A strong understanding of API’s and customized integrations can be a bonus.
About you:
- You’re a form, upbeat particular person with superhuman ranges of empathy, who could make a buyer smile, even from behind a pc.
- Our core values — these aren’t simply phrases that we placed on a wall, these are the cornerstone of how we run our enterprise — resonate with you and align with what makes you tick.
- You’re tech savvy and completely snug utilizing totally different software program, together with:
- Groove to handle help requests.
- Slack, Trello and Zoom to work carefully with our workforce and clients.
- You could have expertise working remotely and being super-productive with minimal supervision.
- You’re snug engaged on a small, agile startup workforce that’s constantly evolving.
- You’re an issue solver and luxuriate in figuring issues out by yourself.
- You’re a powerful, concise author that may clarify issues clearly to clients.
- You’ve learn our Journey to 500K and Customer Support blogs, so what sort of firm we’re and the way we take into consideration progress and help.
Advantages:
- Work from actually anyplace you need, so long as it has an web connection.
- Take pleasure in a actual 40-hour work week with loads of paid trip (we wish you content and wholesome for the lengthy haul, and we keep away from burnout)
- Work every day with an excellent close-knit workforce of good, like-minded people who consider in making issues easy for our clients, and having enjoyable doing it (we finish each workforce assembly with a random City Dictionary phrase; don’t inform HR)
- Be challenged to get higher and develop each single day (and we’ll maintain you to it with quarterly objectives). We’re rising quick, and we wish you to develop with us.
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