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What you may do:
- Reply to and deal with tech help tickets, together with resetting passwords, serving to prospects navigate and use the system, and scheduling/conducting quick Zoom walk-throughs for more difficult help questions.
- Develop the technical help data base of our software program platform, together with writing assist paperwork and creating how-to video tutorials.
- Reply incoming buyer cellphone calls to hearken to and resolve points, reply questions, and seize suggestions for the way Assignr can enhance the person expertise.
- Troubleshoot technical points throughout the system and resolve issues as they come up.
{Qualifications}:
- Autonomy: We’re on the lookout for somebody who can work independently with minimal steering or oversight.
- Consideration to Element: You might be thorough and correct when studying, decoding and performing duties.
- Shopper Relations/Buyer Service: You take pleasure in offering nice service to our prospects.
- Communication: You might be fluent in English, and might successfully pay attention and share data and knowledge with others. You talk successfully, each in written and oral varieties, utilizing correct spelling and grammar.
- Drawback-Fixing Abilities: You employ essential considering abilities to work via the small print of an issue to succeed in an answer.
- Resourcefulness: You’ll be able to creatively deal with new conditions or difficulties skillfully and promptly.
- Taking Initiative + Self-Pushed: You’ll be able to see a possibility or want and act upon it with out being requested or informed. You want making issues occur, slightly than ready for one thing to occur.
- Minimal formal schooling of highschool diploma or GED.
- Intermediate pc data a should, together with using net apps generally, and understanding net expertise from an end-user’s perspective.
- Means to independently study and implement new applied sciences rapidly.
Most well-liked:
- Earlier expertise dealing with technical help for a SaaS firm is extremely most well-liked.
Advantages:
- USD $25/hour
- Versatile schedule
- Totally distant place – you simply want a laptop computer and dependable Web entry.
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