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In order for you a work-from-home job with no cellphone calls or diploma required.
Listed below are the roles to search for and the place to seek out them:
Hotjar is a product expertise insights firm.
What you will do:
- Help our prospects via Zendesk
- Assist create inside processes that immediately influence engagement and enhance our response occasions
- Collaborate with stakeholders in our Authorized, Privateness and Safety (“Compliance”) groups to make sure correct buyer communication and data sharing
- Collaborate with a cross-departmental workforce to plan and execute tasks
- Assist form the duties and rituals round this position – you’re our first rent for this place!
{Qualifications}:
- 2 years of buyer assist expertise
- 1 yr of expertise with Belief and Issues of safety or in a associated discipline resembling Privateness, Safety, Authorized
- Excels at collaborating throughout completely different departments and managing expectations
- Proficiency in explaining deeper ideas in a simplified, systematic method and a capability to deal with delicate topics and excessive stakes conditions
- Expertise with authorized, safety, and compliance requests/questionnaires and in figuring out a privateness, safety or authorized subject
- Need to work in a respectful, clear, and collaborative work surroundings, following Hotjar’s firm values, tradition and methods of working.
- Should undergo a background examine confidentially processed by our third-party.
Most well-liked {Qualifications}:
- Bachelor’s diploma
- Superior consideration to element and skill to satisfy tight deadlines
- Capacity to finish advanced duties rapidly with little to no steering and react with acceptable urgency to conditions that require a fast turnaround
- Sturdy organizational, communication, and interpersonal expertise
- Sturdy analytical expertise
- Demonstrated means to design and enhance processes
- Capacity to prioritize and deal with a number of assignments at any given time
- Excessive degree of integrity and discretion
- Impeccable consideration to element
- Capacity to work successfully with minimal supervision
Advantages/Compensation:
This job pays €55,000 to €70,000 yearly.
- Totally Distant Working Surroundings
- Worker & Phantom Inventory Choices for All Roles
- 40 Days of Trip/Vacation Depart Yearly
- €2,000/yr Vacation Finances
- €2,500 Dwelling Workplace Finances
- €1,000/yr Private Growth Finances
- €2,400/yr Working Area Finances
- €2,000/yr Work Collectively Finances
- €2,400/yr Wellbeing Finances
- 16 Weeks Paid Parental Depart
- In Particular person Firm Retreats / Digital Gatherings
- Laptop computer of your alternative
- Welcome Pack of Headset, Studying Pack, and so forth.
- Charity Donation Matching
Hyperlinks:
If you wish to earn a living from home with nice advantages, free gear, aggressive pay, and never be on the cellphone on a regular basis, Zapier is the corporate to take a look at.
Zapier is a web-based service that enables finish customers to combine the net purposes they use.
They’re additionally a really highly-rated firm to work for. Try their Buyer Champion job particulars beneath:
What You will Do:
- Assist our latest prospects by way of e mail and stay chat stand up and operating to make sure they’ve one of the best expertise potential. It will contain educating and empowering them to make use of the Zapier product, troubleshooting their issues and answering their questions.
- Write documentation to assist customers assist themselves (quite a lot of the documentation on our assist web site is written and maintained by the assist workforce: https://zapier.com/assist/)
- Establish traits within the suggestions we obtain from prospects, and switch that into insights for our accomplice groups
- Keep the productiveness requirements of a Buyer Champion
Compensation/Advantages:
- Aggressive wage and profit-sharing program
- Fairness for All: Inventory choices (or equal) for each Zapien
- Healthcare + dental + imaginative and prescient protection*
- Retirement plan with 4% firm match*
- $2,000 annual studying stipend to be used on programs, conferences, and extra—your alternative
- Two annual all-company retreats
- 14 weeks paid depart for brand spanking new dad and mom of organic or adopted kids
- Custom-made Zapiversary rewards in your 1, 3, 5, 7 and 10 yr work anniversaries
- Modern gear. We set you up with an Apple laptop computer and supply an extra finances so that you can select different house workplace equipment and software program you could want.
- Time to resume. We encourage Zapiens to take at the least 2 weeks off annually. Most of us take 4-5 weeks, along with domestically acknowledged holidays.
- Alternative to work with Zapier’s amazing partners network
*Presently, healthcare and retirement plans are solely obtainable to US, UK, and Canadian workers.
Required {Qualifications}:
- We consider giving one of the best assist to our prospects is essential. For that motive, we solely take into account candidates who need to dedicate at the least the subsequent yr or two to giving nice assist to Zapier prospects, and who like to assist prospects stay on calls and in writing.
- You are empathetic to new customers and might simply put your self of their footwear. You understand that not everybody has the identical talent set and that good folks typically make errors. You make prospects really feel empowered after interacting with assist and never silly due to a small mistake.
- You obsess over the small print. Perhaps you’ve gotten a one emoticon and one exclamation level rule of thumb for each e mail. Perhaps it is solely two sentences per paragraph. Both means, you make sure that every phrase and every punctuation mark makes the shopper delighted to work with you.
- You like fixing issues. Each buyer is completely different, many occasions radically so. You relish with the ability to meet their particular want, and likewise fixing their issues that will have gone unsaid.
- You like to put in writing. Nearly the whole lot at Zapier is completed by way of written communication (each with prospects and between teammates).
- You are persistent. Help at Zapier is far completely different than at many software program corporations. It is not the identical questions again and again, and infrequently entails researching technical nuances of the apps we assist. You like the chance to resolve new issues on daily basis and will not hand over when you do not know the reply immediately.
- You like doing issues effectively. At Zapier, the work you do may have a disproportionate influence on the enterprise. We consider in programs and processes that permit us scale our influence to be bigger than ourselves.
- You like to set your individual course. At Zapier, we now have fast workforce conferences every week and one-on-one conferences each month after which we go make issues occur. You get to make issues occur with out somebody saying so.
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