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Semaphore, a number one software program supply service with a world buyer base, is on the lookout for an Account Supervisor / Buyer Success Supervisor to affix our staff.
The Buyer Success staff at Semaphore performs a pivotal function in {our relationships} with clients. Daily, builders from corporations starting from SMBs to the likes of Tigera and SimplePractice depend on Semaphore to check and ship their software program. Our mission is to maintain them pleased by maximizing the worth they obtain from our options. That’s the place you step in.
We’re on the lookout for a relationship-focused and sales-driven peer who would be the face of Semaphore to our clients, in addition to a buyer advocate inside the firm. You can be accountable for partaking, rising, and retaining part of Semaphore’s buyer base.
This can be a full-time and distant place.
Obligations
- Construct relationships with key staff amongst clients by means of common video calls.
- Develop a high-level understanding of product options and the subject material of CI/CD.
- Personal retention and upsell by making certain clients proceed to get probably the most worth out of our product.
- Be a voice of the client: get product suggestions and relay it to related stakeholders inside the firm.
- Resolve issues and deal with complaints in a well timed method.
- Collaborate with inner groups (product, advertising, and gross sales) to ship a best-in-class buyer expertise.
Necessities
- 3+ years of confirmed expertise in comparable account administration or gross sales roles, ideally within the SaaS business.
- Expertise working in artistic or tech industries the place change is the norm and the tempo of enterprise is quick & repeatedly evolving.
- Observe report of reaching and exceeding renewal, retention, and progress targets.
- Particular person who’s unbiased of their work & has efficiently maintained full possession over a set of accounts.
- Expertise working with English-speaking purchasers who come from various, worldwide backgrounds.
- Wonderful communication and negotiation abilities.
- Being a pure “folks particular person” who rapidly establishes rapport and builds relationships, both in-person or on-line.
- Sturdy staff participant who brings options to the desk when going through challenges.
- Capacity to know ideas associated to software program improvement and cloud computing.
- A progress mindset, accompanied by self-motivated and a “can do” perspective.
- Sturdy organizational, mission administration and observe up abilities.
- A collaborative employee who is ready to empathize with clients’ wants and inner staff members.
- Keen on taking an energetic half within the evolution of staff processes.
- Strong data of CRM software program similar to Salesforce.
Advantages
- The influence of engaged on a product that’s competing on a world market.
- Be part of a small staff of round 20 full-time individuals who love what they do.
- A wholesome 40-hour work week, a pleasant and supportive work surroundings.
- Aggressive wage.
- Firm retreats.
- Area to be taught repeatedly and select the instruments and tools on your job
- Paid journeys to conferences and books of your alternative.
- Work together with builders that use Semaphore and speak concerning the newest and best technique to develop and ship software program.
- Paid membership at a health membership of your alternative
Semaphore is an equal alternative employer. According to our mission of serving a various and international viewers, we worth a various workforce and inclusive tradition which displays that. We encourage functions from all certified people with out regard to race, color, faith, gender, sexual orientation, gender identification or expression, age, nationwide origin, marital standing, incapacity, and veteran standing.