Remote Operations lead for high-growth Saas company at Booster Apps

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Stuart right here, founding father of Booster Apps. We’re on a mission to empower ecommerce retailer house owners to develop their companies utilizing our automated software program. From established on-line outlets to conventional, brick and mortar shops, we’ve helped over 1 Million Shopify retailers during the last 7 years generate over $3.2 billion in further gross sales—and we’re simply getting began! 🚀
We need to rent a talented operator to proceed to run and scale our enterprise.
Our crew has been absolutely distributed from day one, and we encourage anybody, wherever to use!
Massive image, you may be working towards an overarching aim:
Work to make sure Booster Apps operates easily by implementing our current playbooks and key processes. You’ll be the lead for the enterprise on a daily foundation, whereas additionally liaising with the founder on technique.
Booster Apps is run utilizing the EOS framework the place we presently have a nimble crew of 12 superior crew members.
What is going to you be chargeable for?
  • Oversee day-to-day operations of our current Booster Apps crew to make sure they proceed to ship distinctive experiences.
  • Run the playbook and pre-built technique to make sure the enterprise is operating easily.
  • Monitor and take possession of key metrics and initiatives within the enterprise.
  • Determine wants for brand spanking new teammates, then rent for these roles.
  • Lead a weekly assembly to report on excessive degree enterprise metrics
  • Preserve a robust tradition of buyer success that’s centered round serving to retailers increase their on-line gross sales.
  • Collaborate with cross-functional groups (product, engineering, advertising and marketing, and many others.) on shifting initiatives ahead.
  • Resolve issues that come up – and doc options.
  • You’re self-driven with an entrepreneurial method and work autonomously with restricted steering.
  • You’re reliable, affordable and reliable, with confirmed sound judgment.
  • You’re educated in Saas enterprise processes and methodologies, together with working inside a completely distant crew.
  • You’re cost-effective and perceive enterprise financials and metrics.
  • You understand how to run playbooks in place, and guarantee issues go easily.
  • You’ve excellent communication and management abilities.
  • You’re adept at context relying on the issue and proactive.
  • 4+ years of SaaS expertise. We’ll wish to hear about your experiences on the entrance strains managing tough customer support or success conditions.
  • 1+ years expertise managing a crew within the software program area. We’ll wish to hear about your skill to successfully educate and mentor crew members to function on the subsequent degree and implement progress initiatives which have positively impacted an organization’s trajectory.
  • Be tech-savvy and cozy with working remotely.
  • Have an entrepreneurial, self-motivating angle with loads of grit, analytical prowess, and resourcefulness to get 💩 carried out.
  • Be empathetic and passionate about fixing issues and serving to others.
Good to have, however not required:
  • EOS expertise
  • eCommerce expertise
  • Shopify expertise
  • Dwelling by our GAINS core values of Development Mindset, Analyze Earlier than Assuming, Iterate & Enhance, Nurture Relationships, and Scrappy.
  • Serving to over 1M Shopify retailers who’ve put in our software program
  • Having a stress free work setting!
Does this sound such as you could be a great match? Please full the applying kind and we’ll be in contact.

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