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If you wish to do business from home anyplace on the planet making round $5800/month sending emails, examine this out:
It is the Technical Assist Specialist at Safety Roots.
Safety Roots builds instruments for InfoSec staff collaboration.
Hyperlinks:
What you will do:
- Troubleshooting technical points in Dradis and serving to our builders diagnose bugs.
- Appearing because the bridge between our customers and the product staff. As somebody on the entrance line, your understanding of the product and our customers is extremely precious. You may repeatedly chat with them each to verify we’re getting issues proper.
- Enhancing and rising our on-line documentation instruments.
- Serving to create and assist Dradis reporting templates (Phrase, Excel, HTML), writing customized scripts, and so forth.
- Buyer success is a giant a part of the function. You may work one-on-one with prospects, serving to them to get probably the most out of Dradis. You will not be shy to leap on a stay screen-sharing session or schedule conferences to speak about distinctive use instances.
- Techie stuff: when individuals report bugs or are having hassle utilizing Dradis, you will assist them troubleshoot and re-create bugs for our improvement staff.
- Caring for individuals stuff: when individuals simply wish to chat or have a social media query, you will reply.
- Display screen-share stuff: we do not prefer to preserve our customers ready. If common assist channels like e mail or Slack do not reduce it, chances are you’ll leap on a fast screenshare to assist. Don’t fret, we’ll practice you up properly upfront.
- It is a full-time place with a right away begin date to work 100% remotely. You may be caring for our prospects and neighborhood for about 40 hours per week – Monday by Friday having a versatile schedule with cheap overlap with regular EU enterprise hours.
Necessities:
- You communicate expertise as a primary language and are nice at instructing your self new software program and internet functions. You aren’t afraid of the supply code and have some rudimentary information of Ruby (or another programming language), and usually are not afraid to make use of it!
- Ideally, you’ve got held a distant place earlier than, otherwise you’ve held an analogous technical assist function in a conventional group however now want to enhance your work-life stability.
- You are comfy speaking with others verbally and in writing. You may be repeatedly contacting shoppers by way of e mail and coping with the remainder of the staff to squash bugs and remedy consumer issues. You’ll be able to de-escalate a tense state of affairs with ease and you may slip the phrase “cylon” someplace in your software.
- You are captivated with assist. You are in it for the lengthy haul, and you have been doing it for some time. This is not your first rodeo, neither is it a stepping stone. We’re in search of somebody with expertise and a severe knack for serving to others.
Compensation/Advantages:
- Work anyplace – Work from anyplace, supplied you’ve got cheap overlap with the staff (roughly inside European enterprise hours).
- Versatile trip – Take day without work once you want it, we belief you. Minimal four weeks per yr.
- Nice wage – You may be making greater than others in your area.
- No exterior pressures – Our customers are king and we do what’s greatest for them. We’re self-funded, and have no buyers, so we are able to make the correct resolution for our customers with out worrying about synthetic deadlines or monetary targets.
- Autonomy – You may be given plenty of freedom to do what you suppose is true, without having to clarify each resolution.
- Significant work – You’ll take initiative and possession to see issues by to completion. We can’t micro-manage you and your work shall be measured by your outcomes.
- You may be working within the two biggest markets on the planet today… Software program & Safety.
- You should have nice {hardware} and instruments to work with.
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